Quarterly report pursuant to Section 13 or 15(d)

Restructuring and Related Charges

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Restructuring and Related Charges
3 Months Ended
Mar. 31, 2024
Restructuring and Related Activities [Abstract]  
Restructuring and Related Charges Restructuring and Related Charges
Global Restructuring Plan
In the first quarter of 2023, the Company began a global restructuring plan intended to improve the Company’s cost structure, operating efficiency, and profitability as part of its ongoing margin improvement initiatives. The plan involves reduction in force, offshoring certain functions, and other measures designed to reduce costs to achieve the Company’s long term margin goals. The plan was approved and initiated in the first quarter of 2023 and is expected to continue throughout 2023 and the first half of 2024.
During the three months ended March 31, 2024 and 2023, the Company recognized restructuring charges of $1.4 million and $5.9 million respectively, primarily for employee severance and benefits in connection with the workforce reduction, accelerated expense on abandoned right-of-use assets, and other restructuring charges. In addition, the Company incurred professional service fees of $0.7 million and $4.0 million during the three months ended March 31, 2024 and 2023, for consulting costs related to the execution of the Company’s global restructuring plan. All charges were recorded as selling, general and administrative expenses and cost of services (exclusive of depreciation and amortization) in the condensed consolidated statements of operations. As of March 31, 2024, the global restructuring plan was substantially completed.
The components of the restructuring charges (including professional service fees) are as follows:
Three Months Ended March 31,
2024 2023
(in thousands)
Severance and benefits (1)
$ 1,039  $ 4,386 
Accelerated expense on abandoned right-of-use assets (2)
317  1,482 
Professional fees (3)
742  4,006 
Other (4)
42  — 
Total restructuring charges $ 2,140  9,874 
(1)Charges of $0.2 million and $1.7 million recorded in cost of services (exclusive of depreciation and amortization) for the three months ended March 31, 2024 and 2023 respectively. Charges of $0.8 million and $2.7 million recorded in selling, general and administrative expenses for the three months ended March 31, 2024 and 2023 respectively.
(2)Charges for accelerated expense and additional costs associated with abandoned right-of-use assets recorded in selling, general and administrative expenses.
(3)Professional service fees consist of consulting costs related to the execution of the Company’s global restructuring plan to improve the Company’s cost structure, operating efficiency, and redesign and right size the organization. These charges are recorded in selling, general and administrative expenses.
(4)Other charges recorded in selling, general and administrative expenses.
The following table provides the components of and changes in the Company’s restructuring and related charges, included in accrued salaries and payroll and accrued expenses and other current liabilities on the condensed consolidated balance sheets:
March 31, 2024
(in thousands)
Balance at December 31, 2023
$ 3,438 
Charges incurred (1)
1,823 
Payments (2,279)
Balance at March 31, 2024
$ 2,982 

(1)Includes $1.0 million in charges for employee severance and benefits related to the workforce reduction, $0.5 million of which remains unpaid as of March 31, 2024.